02 · Investigation & formal concern response · Protect360
Workplace, Safeguarding & CQC Investigation Support
Handle employee complaints, safeguarding concerns and complex cases fairly, consistently and with a clear, defensible evidence trail.
Protect360
Handle employee complaints, safeguarding concerns and complex cases fairly, consistently and with a clear, defensible evidence trail.
02 · Investigation & formal concern response
Protect360
From £2,750defined scope
Best for: complex employee, safeguarding or workplace investigations, or a time-sensitive response to a CQC or local council complaint.
- Detailed £350 scoping review, fully credited when commissioned
- Bespoke terms of reference or complaint response framework
- Structured evidence review and indexed chronology
- Planned employee interviews and evidence testing where required
- Clear investigation findings report or factual CQC or council response
- Practical corrective-action plan where required
Scope and fee are confirmed against evidence volume, interviews and deadline. ClearRock provides independent, evidence-based consultancy; final decisions remain with the provider or relevant authority.
Enquire about Protect360Common questions
Protect360 questions, answered plainly.
Investigations and complaint responses
How do I respond to a CQC or council complaint?
A credible response sets out the facts clearly, is backed by an indexed evidence trail, and addresses each point raised without speculation. ClearRock reviews the complaint, builds the evidence chronology and drafts a factual response or investigation report you can stand behind, while the final position with CQC or the local authority remains a matter for you and them.
What happens in a workplace investigation?
A fair investigation starts with agreed terms of reference, moves through a structured review of the available evidence, and includes planned interviews with the people involved before conclusions are drawn. ClearRock runs this process independently so the findings hold up to scrutiny, whether that is an employment tribunal, CQC or the provider's own board.
Do I need an independent investigator for a safeguarding concern?
Where a concern involves senior staff, conflicting accounts, or could lead to regulatory or legal scrutiny, an independent investigator reduces the risk of the process itself being challenged. ClearRock's Protect360 service starts with a £350 scoping review, credited back if you go ahead, so you can weigh that up before committing to a full investigation.
How much does a workplace investigation cost?
Protect360 starts from £2,750 as a defined scope, priced against the volume of evidence, the number of interviews and your deadline. Every engagement starts with a £350 scoping review, which is fully credited against the fee if you commission the full investigation.
How the Protect360 process works
What happens after I contact ClearRock about an investigation?
Every Protect360 engagement starts with a £350 scoping review of what is involved, fully credited against the fee if you go ahead. From there we agree terms of reference, gather and index the evidence, carry out planned interviews, and deliver a clear findings report or complaint response you can act on.
What Protect360 does not cover or guarantee
Does ClearRock make the final decision on a disciplinary or safeguarding outcome?
No. ClearRock provides independent, evidence-based investigation and reporting. The decision on any disciplinary outcome, and the formal response to CQC or a local authority, remains with the provider or the relevant authority.
Is ClearRock a law firm or a substitute for legal advice?
No. ClearRock provides consultancy services, not legal services. Where a case has clear legal exposure, we will say so plainly and recommend you also take independent legal advice.
Is ClearRock right for me?
When is Protect360 not the right fit?
If you are still at the application stage and have not yet been registered by CQC, Launch360 is the relevant service. If you need continuous, month-to-month HR and compliance support rather than a specific investigation, Partner360 is a better match.
Other ways ClearRock can help
The rest of the ClearRock service line-up.
Speak to ClearRock
Ready to talk about Protect360?
Confidential enquiries are handled with care and discretion.
Tell us where your service is now and what outcome you need. We will help establish the most proportionate next step, and point you to the right form on the ClearRock contact page.
Go to the enquiry form