1. About these terms
This website is operated by ClearRock Group Ltd, registered in England and Wales under company number 17115253. By using the website, you agree to these terms. If you buy consultancy services, the separate proposal, scope or engagement agreement takes priority if there is any conflict.
2. Website information
Website material is general information, not legal, clinical, HR or regulatory advice for a specific situation. CQC requirements and employment circumstances depend on the facts. You should not act on a downloadable template without reviewing and adapting it for your organisation.
3. Digital products
Each product page explains what the download contains, the file format and any licence restrictions. Unless the product page says otherwise, a purchase grants the named buyer a non-exclusive, non-transferable licence to use and adapt the product within one purchasing organisation.
You must not resell, publish, share externally, sublicense or present ClearRock materials as your own commercial product. Intellectual property remains with ClearRock Group Ltd or the identified rights-holder.
4. Prices, payment and delivery
Prices are shown before checkout and will state whether VAT applies. Payment is taken through the payment provider shown at checkout. Digital products are normally made available after successful payment by confirmation page and/or email. You are responsible for providing a working email address and keeping order links secure.
5. Cancellation and refunds
Where you are buying as a consumer, your statutory rights are not affected. Before an instant digital download begins, the checkout should ask you to agree to immediate supply and acknowledge that the 14-day cancellation right will be lost once supply begins. If that acknowledgement is not obtained, statutory cancellation rights may continue.
If digital content is faulty, materially different from its description or cannot be accessed, contact us promptly. We will investigate and, where appropriate, provide a replacement, repair or refund. Business purchases and consultancy fees are otherwise subject to the written order or engagement terms.
6. Consultancy enquiries and engagements
An enquiry or introductory call does not create a professional engagement. Work begins only when scope, responsibilities, fees, confidentiality and any conflicts have been agreed. ClearRock may decline work where independence, competence, capacity or conflict considerations make that appropriate.
7. Confidentiality and case materials
You must not send unnecessary sensitive case information through the website. Once engaged, both parties will follow the agreed information-sharing and confidentiality arrangements. The commissioning organisation remains responsible for its employment, regulatory, safeguarding and operational decisions unless the written agreement expressly states otherwise.
8. Liability
Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or fraudulent misrepresentation, or death or personal injury caused by negligence. Subject to that, ClearRock is not responsible for indirect or consequential loss arising from general website content or from a customer failing to adapt, implement or review a product appropriately. Any specific liability cap for consultancy work will be set out in the engagement agreement.
9. Website availability and links
We aim to keep the website available and accurate but cannot guarantee uninterrupted access. Links to third-party websites are provided for convenience and do not imply endorsement.
10. Governing law
These terms are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory consumer rights that apply where you live.