Investigation and ER Pack
Handling disciplinary, grievance or safeguarding-related investigations is one of the hardest parts of running a care service, and one of the easiest to get wrong under pressure.
The Investigation & ER Pack provides a comprehensive, ready-to-adapt system covering the journey from first concern through to outcome and appeal. It includes a 46-page toolkit, 28 editable templates and four supporting policies covering disciplinary, grievance, capability and whistleblowing.
The documents are designed around issues that arise in social care, including medication errors, missed visits, record falsification, safeguarding overlap and DBS referral decisions.